5 Most Important Analytics Metrics Explained

For those of you not using Google Analytics to track your website activity, I suggest you start. Whether you’re already using it, or you’re about to get started now that I told you to, it’s important to know how to use the information Google Analytics provides.

When you’re first getting started, it can seem somewhat overwhelming. So I boiled down 5 of the most important things you should become familiar with. Here they are:

Unique Visitors

This is an easy one. Found under Audience > Overview, you will see two metrics called Sessions and Users. Sessions are the total number of visits to your site. Users are the unique visitors to your site. So the difference between the two is if someone visits your site twice in one time period, that second visit would be counted is Sessions but not Users.

When you know your unique visitors, you know your site’s traffic. You can begin to track whether that number goes up or down. For most companies, growing traffic is a high level goal. Now that you know what your traffic is, you can measure the impact your growth strategy is having.

Traffic Sources

Under Acquisition, the top three pages allow you to dig into where your traffic is coming from. The Overview page shows you at a high level where your visitors are coming from and what their behavior is once they get to your site. Here you can see the relative performance of Organic Search, Direct Traffic, and traffic from any ads you’re running.

The Channels page and the All Traffic page then provide a little more detail on that same information, breaking it into more specific categories. The key to these reports is how you use them. Not all traffic is created equal, and the information gleaned from these pages should tell you where you are getting the most valuable visitors. Focus on where you’re getting conversions and try to increase your traffic from those channels.

Bounce Rate

Bounce Rate is a metric that shows up throughout many different screens in Google Analytics. Bounce rate is the percentage of visitors who leave your site after viewing one page, whatever page it is that they land on. A bounce is a negative thing, as it means the person did not find what they were looking for and left without taking any action on your site.

You can find overall bounce rate under Audience > Overview. But the more valuable bounce rate metrics are under Behavior > Site Content. That will show you the individual bounce rates for each page on your site. I recommend using that to identify “problem” pages and seeing what actions you can take to improve the quality of those pages and get more people to stick around.

Time on Site

Time on Site is an important metric for sites that make money by selling advertising. The longer you can keep people on the site, the more ads you can sell, and the more you can charge for those ads, because you have a captivated audience. When people talk about sites as “sticky”, they’re talking about time on site.

Time on site measures the average time a visitor spends on your site. You can find it under Audience > Overview for the site overall, under Acquisition > Overview by traffic source, and under Behavior > Site Content by page. Your goal should be to grow the average time on site for every visitor by improving the quality of content on your website and making it easier for people to navigate and find what they want.

Conversion Rate

The ultimate metric is conversion rate. To measure it effectively you need to set up Goals. Goals in Google Analytics are actions that a user can take on your site that you want to measure. For example, an ecommerce site should measure sales. A blog should measure subscriptions.

Whatever your goals, you can use the conversion rate metric provided on almost all screens to track the relative success of each page on your site or each traffic source. The conversion rate will tell you of all the visitors to your site, an individual page, or from each channel, what percentage of them completed the goals you have set up.

If You Only Do One Thing – Part 6

Welcome to the latest installment of our new weekly blog series, If You Only Do One Thing. Every Monday, we will discuss one thing that you can start doing today to improve your marketing performance.

With so much advice floating around from so many different sources, it can be tough for marketers and small business owners to know where to focus. This series aims to help you out. Last week’s thing was Install Google Analytics.

Today’s Thing = Survey Your Customers

Surveys are powerful tools that are often ignored or underutilized. As a business owner or marketer, we get all wrapped up in the product and the marketing from our own point of view. But it’s our customers who will ultimately determine our fate. So why don’t we get their point of view?

That’s what surveys are for. And they can take many different forms. They can come in the form of in person interviews, phone calls, online surveys delivered via email or right on your website, focus groups, etc.

What information can you glean from customer surveys?

The short answer is, anything that will help your business. Find out demographic information, like age, gender, and income. Find out shopping habits, such as what they’re looking for, who else they buy from, how they found you. Find out how satisfied they are, what problems they’re having, how your offering is better or worse than others, and what suggestions they have for improvements.

The goal is to end up with a better understanding of who your customers are and how they experience your product or service so that you can improve and find more people like them.

There is no wrong time to survey customers. You can ask questions of your website visitors, you can call customers a certain amount of time after they purchase, or send out an email to all customers at once with an online survey. The more information you can get, the more you will understand who they are and how they view your brand.

Instead of making decisions internally, surveys allow you to react to real information directly from the people that matter most, your customers.

Share “If You Only Do One Thing” with all your marketing friends, and suggest future topics in the comments below or on Twitter @zheller. 

If You Only Do One Thing – Part 5

Welcome to the latest installment of our new weekly blog series, If You Only Do One Thing. Every Monday, we will discuss one thing that you can start doing today to improve your marketing performance.

With so much advice floating around from so many different sources, it can be tough for marketers and small business owners to know where to focus. This series aims to help you out. Last week’s thing was Learn Google Adwords.

Today’s Thing = Install Google Analytics

If you were looking for personal finance advice, I would tell you that you have to know where you’re at before you decide where you want to go. Meaning, before you can set a budget and investing plan, you have to know how much you make, how much you spend, and what you spend it on today.

It’s the same in marketing. Before you can set an effective, forward-looking strategy, you have to know what is happening today. What’s working? What’s not working?

And a great way to measure that is with Google Analytics. For those that are not familiar, Google Analytics is a free tool that you can use to monitor the activity on your website. It’s easy to setup and install on your website, even if you are not a programmer. It’s just a short piece of code you will add to every page on the site, and it does the rest.

Once Google Analytics is running on your site, a whole new world of information opens up to you. You can see how many people are visiting your site, where they are coming from, what they are looking at, what device they’re using, how long they are staying, and how frequently they’re coming back. There is too much information available to you for me to list here. But Google offers free analytics training so that you can get the most out of your Google Analytics reports.

You can use the data that you collect to help you determine what’s working, what needs work, and where your biggest opportunities lie in web design, development, advertising, SEO, and ecommerce conversion. It can be a marketer’s best friend.

If you only do one thing, install Google Analytics on your site and start training yourself to use that data to make more informed decisions.

Share “If You Only Do One Thing” with all your marketing friends, and suggest future topics in the comments below or on Twitter @zheller. 

10 Things Every Marketer Should Know

Whether your goal is to land a job, get a promotion, create a winning campaign, or lead your company to success, here are 10 fundamentals that you need to know.

  1. Free marketing does exist.
  2. The best marketing is delivering good product.
  3. Customer service and sales teams can either be your best friends or your worst enemies.
  4. How to look at data from Google Analytics and use it to make decisions.
  5. How to calculate ROI.
  6. How to write a dynamic headline.
  7. How to read and evaluation a contract or proposal.
  8. How to create a dynamic and convincing PowerPoint presentation.
  9. How to create a budget.
  10. How to say no.

Want to help me add to this list? Use the comments below and share your own with the group.

 

How Are You Measuring SEO?

Search Engine Optimization (SEO) is important. Most marketers know this, and efforts continue to increase.

But like so many other newer forms of marketing, it can be tough to calculate an exact ROI on your SEO efforts. So what do you do when the boss, or the financial leaders want to know why you’re spending such a large percentage of your marketing budget on something that seemingly brings in no direct business? How do you measure SEO?

There are a few things that you can do:

  1. Use Google Analytics to track specific keywords and how much traffic they bring in. When those traffic numbers go up, you’re winning.

  2. Also using Google Analytics, track general non-paid search engine traffic. When that goes up you’re winning.

  3. Use a tool like this one, offered by SEOmoz, to track specific rankings for your keywords and pages. When those rankings go up, you’re winning.

There’s not a whole lot more you can do. You can point to reports and articles about the benefits of SEO, about the link between online conversions and higher rankings/higher traffic numbers. We live and work in a marketing world where, despite our best efforts, we can’t track it all. We can track a lot. But we can’t track it all.