The success of Flo likely spawned Jan, but I can’t say that for sure. But what is clear is that this is becoming more common among companies trying to connect with their customer base.
This is a great example of branding done right. You are associating that character with your company so that when a customer thinks about one, they naturally think about the other.
So how can you follow suit?
- Create a character to represent your company
- Make that character very likable, relatable, and knowledgeable
- Show customers like me interacting with that character in a positive way
- Use that character in all marketing